Where to find support during COVID-19

COVID-19 Information

  • Where to find support during COVID-19

As Australia faces the reality of self-isolation and social-distancing amid the coronavirus pandemic, it’s normal to have feelings of worry and anxiety.

“We are aware of the uncertainty and heightened anxiety from our families and right across our community at this time.  It has been a challenging start to 2020, with bushfires, floods and the current COVID-19 outbreak – it is now more than ever that we need to care for each other, even from a distance!  The health of our miracle community, supporters, families, friends and our health care workers needs is vital at this time.”  Kylie Pussell, CEO said.

Miracle Babies Foundation is working with hospitals, families and our Program staff and volunteers to continue supporting our miracle community during the ever-evolving coronavirus outbreak. This includes providing access to trusted and evidence based resources for families Australia wide.


Miracle Babies Foundation Support Services available 

NurtureLine - 1300 622 243 (1300 MBABIES).
Miracle Babies NurtureLine will remain available and accessible 24 hours 7 days a week.

Dads Line - Available on the first Wednesday of every month. A Miracle Dad will be available to talk with both dads and mums on the regular NurtureLine number - 1300 622 243 (1300 MBABIES).

NurtureTime Online 
As of 20th March we have suspended our NurtureGroups nationally and will continue to review this every 2 weeks to evaluate the situation and assess risks in the best interest of safe health for all our community.
In light of this, and considering Neonatal Intensive Care Units are closed to only parental visitors, we will be offering several weekly NurtureTime Online sessions. These will be available for our NurtureGroup attendees also, should you wish to join.
Our NurtureProgram teams will be conducting these live ZOOM sessions for all families nationally to connect and be supported during these difficult times. The health and safety of our miracle babies and their families is our priority as well as our aim to continue to deliver our vision during this health risk.

“During these difficult times and with social distancing guidelines, it’s important we stay connected and care for each other.  Our NurtureTime Online sessions are a great way to meet and share your journey with other NICU/SCN families whilst protecting the health of your family through our ZOOM sessions,” says Kylie Pussell. 



NurtureGroup Online (regional families) - a free support group for families who have recently experienced the birth of a premature or sick newborn in the last 12 months, and who may live in a rural or regional area. NurtureGroup Online is currently available for families in the Central West region and Northern Rivers region of NSW.
If you're interested please REGISTER HERE.


Official Government advice

Australian Government - Department of Health (For the latest advice, information and resources)

New South Wales



South Australia

Western Australia

Northern Territory


The phone number of each state or territory public health agency is available at www.health.gov.au/state-territory-contacts


Evidence based resources

Raising Children Network - For information for parents and carers on COVID-19 and protective hygiene, plus tips to help you and your family cope and how to discuss it with children.

Centre of Research Excellence in Newborn Medicine - Murdoch Children's Research Institute - For a list of Australian evidence-based resources for families about COVID-19.

National Perinatal Association - For international information on pregnancy and breastfeeding during the COVID-19 pandemic, including links to research articles. 


Health advice

Symptom checker - Healthdirect Australia has developed a COVID-19 Symptom Checker, an online self-guided tool to help people find out if they need to seek medical help.




In an emergency - For serious illness or injury that is critical and requires urgent attention, call triple zero (000) for an ambulance or go to the emergency department of your local hospital.

National Coronavirus Help Line - 1800 020 080 (It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450)

Healthdirect helpline - 1800 022 222 (A 24-hour telephone health advice line that operates seven days a week, staffed by registered nurses who provide non-urgent health advice)

Lifeline - 13 11 14 (Crisis support, suicide prevention and mental health support services)

Suicide callback service - 1300 659 467 (Crisis counselling for people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide 24/7)

Beyond Blue - 1300 224 636 (Information and support for anxiety and depression)

KidsLine - 1800 551 800 (for young people 5-25 years)

MensLine - 1300 789 978 (information and referral service for men to assist with relationship problems)

Relationships Australia - 1300 364 277 (All forms of relationship support for families and couples)

PANDA (Post and Antenatal Depression Association) - 1300 726 306

SANDS - 1300 072 637 (Support following miscarriage, stillbirth or the death of a baby)

Gidget Foundation Australia - 1300 851 758 (An organisation supporting the emotional wellbeing of expectant and new parents)

Australian Breastfeeding Association - 1800 686 628 (Breastfeeding information & support)


For the kids

Playschool's COVID-19 special episode - They help explain some of the big questions around coronavirus, from staying at home to washing your hands.

The Wiggles new Social Distancing song

The Wiggles Hand Washing song

Just For Kids: A Comic Exploring The New Coronavirus – A comic explaining the current situation to children. 

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